If there is such a thing as typical support. Most of our support is done by a combination of onsite and remote work. We employ monitoring software that tracks all system alerts and keeps checking the health of your systems and network. We get notified if there is a problem and react accordingly.
We understand the importance of systems to businesses and can implement a different Service Level Agreement (SLA) depending on your requirements.
Our clients come from different industries and we make a point of understanding whats most important to them. We have a broad background in business management and have several sister companies we work with so we are confident we can understand your industry and business.